Refund policy

Refund & Return Policy

At Orvelle, customer satisfaction is our priority. If you need to request a return or refund, please review the conditions below:

• Customers may request a return within 7 calendar days after receiving the product, according to consumer protection regulations.
• Items must be unused, in their original packaging, and include all accessories.
• Products damaged due to misuse are not eligible for return.
• Once the returned item is received and inspected, refunds will be processed within 10 business days using the original payment method.
• If the product arrives damaged or an incorrect item is sent, return shipping costs will be covered by our store.

To request a return, please contact our support team through the email provided on our website.